Shipping and returns
DELIVERY
Metropolitan France
For our customers in France, we are committed to delivering your order as quickly as possible. In general, you will receive your order in 2 to 5 working days with our standard delivery option.
Delivery is free for all orders over €130. If your total purchase is less than this amount, a delivery charge of only €5 will be applied.
If you prefer express delivery, with guaranteed delivery within 48 hours, this option is available for a flat rate of €10 per order. A signature is required to ensure safe delivery, and you can easily track your parcel via the link you receive by e-mail with your order.
Europe
For our customers in Europe, we guarantee fast, reliable delivery. Delivery times are generally 7 to 10 days for standard shipment and 3 to 5 days for express shipment via DHL. Delivery charges will be calculated at the time of payment. For more information, please visit this page: https://service.global-e.com/fr/section/livraison-et-envoi/douanes-paiements-et-taxes
You'll be able to track your parcel in real time, and additional duties and taxes will be determined according to the specific customs regulations of each country.
To track your parcel, click here: https://service.global-e.com/fr/Categories/ou-est-ma-commande
Rest of the world
If your destination is outside the European Union, we'll do our utmost to deliver quickly. Standard delivery times are usually 7 to 10 days, while express delivery via DHL guarantees delivery in just 3 to 5 days.
Please note that you will be responsible for all applicable import duties, customs and taxes. For more information, please visit this page: https://service.global-e.com/fr/section/livraison-et-envoi/douanes-paiements-et-taxes. Unfortunately, CHLORE has no control over these charges.
You can track your package in real time by using this link: https://service.global-e.com/fr/Categories/ou-est-ma-commande
RETURNS
You have 30 days to return your item.
Only items returned in perfect condition with original components and unworn will be accepted.
Refunds exclude shipping and return costs.
HOW TO CREATE YOUR RETURN
|
Countries |
To create your return |
|
Metropolitan France |
|
|
Europe et Rest of the World |
ARE RETURNS FREE ?
|
Countries |
For an exchange |
For a return |
|
Metropolitan France |
Yes |
No |
|
Europe and Rest of the World |
No |
No |
WHERE TO SEND MY RETURN?
CHLORE 6 rue Nationale 59200 Tourcoing, France
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
We try to process returns quickly.
We process your refund within 3-4 working days of receiving your package.
WHAT IF MY ORDER IS DAMAGED OR HAS A DEFECT?
Contact us immediately at hey@chlore-swimwear.com if you receive a damaged product or if there is a manufacturing defect.