Shipping and returns
DELIVERY
Metropolitan France
Delivery in mainland France within 2 to 5 working days with our standard and relay point delivery options.
Home delivery is free for all orders over €150. If your total purchase is less than this amount, delivery charges will apply.
Relay point delivery: €4.
Standard home delivery: €4.
Express delivery via Chronopost: €10.
Europe
Delivery in Europe within 7 to 10 working days with our standard delivery option and within 3 to 5 days for express delivery via DHL.
Delivery charges will be calculated at the time of payment. You can obtain more information on this subject by visiting this page: https://service.global-e.com/fr/section/livraison-et-envoi/douanes-paiements-et-taxes
In addition, you will be able to track your parcel in real time, and additional duties and taxes will be determined according to the specific customs regulations of each country.
You can track your parcel in real time by using this link: https://service.global-e.com/fr/Categories/ou-est-ma-commande
Rest of the world
Delivery outside the European Union takes 10 to 20 working days with our standard delivery option and 3 to 5 days for express delivery via DHL.
Please note that you will be responsible for all applicable import duties, customs and taxes. For more information, please visit this page: https://service.global-e.com/fr/section/livraison-et-envoi/douanes-paiements-et-taxes. Unfortunately, CHLORE has no control over these charges.
You can track your parcel in real time using this link: https://service.global-e.com/fr/Categories/ou-est-ma-commande
RETURNS
You have 30 days to return your item.
Only items returned in perfect condition with original components and unworn will be accepted.
Refunds exclude shipping and return costs.
Some of your orders may include a complimentary gift, such as our Swimcap or our rubber pouch.
In the event of a return, all gifted items must be returned along with your order.
Otherwise, their value will be deducted from the amount of your refund.
HOW TO CREATE YOUR RETURN
|
Countries |
To create your return |
|
Metropolitan France |
|
|
Europe et Rest of the World |
https://web.global-e.com/Returns/Portal/oQFU |
ARE RETURNS FREE ?
|
Countries |
For an exchange |
For a return |
|
Metropolitan France |
Yes |
No |
|
Europe and Rest of the World |
No |
No |
WHERE TO SEND MY RETURN?
CHLORE 6 rue Nationale 59200 Tourcoing, France
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
We try to process returns quickly.
We process your refund within 3-4 working days of receiving your package.
WHAT IF MY ORDER IS DAMAGED OR HAS A DEFECT?
Contact us immediately at hey@chlore-swimwear.com if you receive a damaged product or if there is a manufacturing defect.