Shipping and returns
DELIVERY
Metropolitan France
Delivery within mainland France in 2–5 business days with our standard shipping. Orders ship within 24–48 hours (business days).
Delivery fees for Colissimo Pickup Point are free for all orders over €90. If your order total is below this amount, shipping fees will apply.
For any order ≥ €90:
Pickup Point (Colissimo): €0
Standard Home Delivery: €2.90
Express (Chronopost): €10
For any order < €90:
Pickup Point (Colissimo): €2,90
Standard Home Delivery: €6
Express (Chronopost): €10
Europe & Rest of the world
Delivery in 3–5 business days via DHL Express. Orders ship within 24–48 hours (business days).
Delivery charges will be calculated at the time of payment. You can obtain more information on this subject by visiting this page: https://service.global-e.com/fr/section/livraison-et-envoi/douanes-paiements-et-taxes
In addition, you will be able to track your parcel in real time, and additional duties and taxes will be determined according to the specific customs regulations of each country.
You can track your parcel in real time by using this link: https://service.global-e.com/fr/Categories/ou-est-ma-commande
RETURNS
You have 30 days to return your item.
Returns will be charged at €5.
Only items returned in perfect condition with original components and unworn will be accepted.
Refunds exclude shipping and return costs.
Some of your orders may include a complimentary gift, such as our Swimcap or our rubber pouch.
In the event of a return, all gifted items must be returned along with your order.
Otherwise, their value will be deducted from the amount of your refund.
HOW TO CREATE YOUR RETURN
|
Countries |
To create your return |
|
Metropolitan France |
|
|
Europe et Rest of the World |
https://web.global-e.com/Returns/Portal/oQFU |
ARE RETURNS FREE ?
|
Countries |
For an exchange |
For a return |
|
Metropolitan France |
Yes |
No |
|
Europe and Rest of the World |
No |
No |
WHERE TO SEND MY RETURN?
CHLORE 6 rue Nationale 59200 Tourcoing, France
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
We try to process returns quickly.
We process your refund within 3-4 working days of receiving your package.
WHAT IF MY ORDER IS DAMAGED OR HAS A DEFECT?
Contact us immediately at hey@chlore-swimwear.com if you receive a damaged product or if there is a manufacturing defect.