CHLORINE SWIMWEAR
DELIVERY
When will I receive my order ?
Orders are shipped within 3 to 5 business days. Once shipped, you will receive an email with a tracking number to monitor the status of your package.
What shipping options are available ?
We offer two types of international delivery options:
Standard Delivery : 7 to 10 business days within Europe.
Express Delivery via DHL : 3 to 5 business days.
What should I do if my package is marked as delivered but I haven't received it ?
We sincerely apologize for this inconvenience, which is beyond our control. Here are the steps to follow to resolve this issue:
1) Check with those around you : Ask your neighbors, household members, or building manager if someone might have accepted the package on your behalf.
2) Contact our customer service team : If the package is still missing, please report the issue to us.
3) File a claim : To initiate an insurance procedure, we will need proof of a filed claim. Kindly send us this document as soon as possible.
What should I do if I receive an incorrect item or if some items are missing ?
We sincerely apologize for this error.
If you received an incorrect or missing item, please contact our customer service team and provide your order reference. We are committed to resolving the issue as quickly as possible.
You can reach us via:
Email: hey@chlore-swimwear.com
WhatsApp or phone: +33 6 82 75 09 74